As markets change so too will #customerpreferences. To determine that the products or services of yesterday bear any relevance to #customerneeds of today, without assessing and understanding their needs, is nothing short of an insulting indifference to their requirements. It will be detrimental to long term #customerrelations.
Don’t wait until they make a fuss about in public to resolve it. Fix it now! …rarely would an organization have to sell something that a #customer desires to buy. Management that’s serious about achieving #excellence in customer relations, commit to tested principles that bind them to ensuring tested principles are continually tested. #investinexcellence #excellentemployees #excellentorganizations #excellentcaribbean