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Effective Problem Solving: Principles for Optimizing Workplace Functionality

"learning today to enrich & empower tomorrow"

Course Code


Course Type

Skills Enrichment

Delivery Mode

Instructor Led

Course Duration

1/2 Day

Course Material

Course Workbook

Training Overview

With the growing complexities of today’s workplace, developing the capacity to quickly define, analyze and solve problems has never been more important. In fact, problem-solving is increasingly becoming an indispensable skill, without which a myriad of daily organizational concerns that can undermine productivity and debilitate functionality can go unresolved.

The analysis of problem identification and management styles, as well as in-depth assessment and application of principles for generating and implementing meaningful solutions, are central components of this important skills enrichment course of study.

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Learning Today to Enrich & Empower Tomorrow!

Upskill and Excel Today

"successful people and organizations are those who commit to continuous learning as the platform for continuous improvement. They understand that knowledge acquired yesterday may not be relevant for tomorrow and with relentless passion "learn today to enrich and empower tomorrow" 

Learning Objectives & Modules

Effective Problem Solving: Principles for Optimizing Workplace Functionality

Module 1 – Problem Definition: Context and Classification within Organizations

  • Is it a problem or illusion of a problem?

  • Problem Origins and Types: Identification & Categorization

  • Case Study: The Long Lost Problem

Module 2 – Essentials of Problem Analysis

  • Overview of Methods, Models & Investigative Techniques

  • Problem Origins & Root Cause Analysis

  • Gathering and Documenting Problem Information

  • Accurate Interpretation & Analysis of Problem Information

  • Case Analysis: When Problems Change in the Middle of Analysis

Module 3 – Problem Solving Fundamentals and Techniques

  • Analysis is not Problem-Solving: Identifying Alternatives & Next Steps

  • Principles for Committing to and Implementing Problem Solutions with Confidence

  • Post Monitoring for Continuous Improvement

  • Case Analysis: When Solutions Create Problems: Unraveling the Devastating After Effects

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Learning & Knowledge Enrichment Outcomes

Upon completion of this course participants will be able to:

  • Apply critical thinking skills and tools to define analyze and select the best solution or solutions to a problem

  • Apply other skills such as root cause analysis to problem situations

  • Apply proven processes to help others work with them to solve basic and complex problems

  • Properly document and extract lessons from problem situations for driving improvements and reducing the risk of problem recurrence

Who should attend

Managers | Supervisors | Team Leaders | Technical and other staff members involved in decision-making areas

Electronic Book

Training Methodology 

Effective Problem Solving: Principles for Optimizing Workplace Functionality

  • Full Power Point presentation with practical sessions and role play for application and reinforcement of learning principles;


  • Case studies to provide insights and give effect to best practices;

  • Application of principles and tools in scenario based sessions  

Corporate Training

To book this course for corporate training, click here

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