Your Lean Six Sigma Black Belt Course includes and will expose you to a range of key learning areas including:

• Introduction to Lean Thinking: The history and five principles of Lean, defining value, the eight wastes, "Flow" and Value Streams and Kaizen rapid improvement.

• Introduction to Six Sigma: The history of Six Sigma, the DMAIC approach, process variation and Y = f(x), DPMO, the "Hidden Factory" and the Critical to (CT) Tree. 

• Voice of the Customer - Kano Analysis: Techniques to capture and quantify voice of the customer (VOC) including Kano Analysis, Net Promoter Score (NPS), and use of Pairwise Comparison and Conjoint Analysis 

• Assessing Process Capability: Capturing and assessing the voice of the customer. Understanding process tolerance versus specifications. Determining process capability 

• Lean Deployment Strategy and Methods: Deploying a sustainable Lean strategy. Use of Hoshin (Kanri) Planning, the X-Matrix, Catchball and Bowling Charts 

• Lean and Green: The Environmental Benefits: Identifying energy waste, carbon taxes and emissions reduction, Lean and Green supply chains, environmental accounting and reducing energy waste with Lean 

• Failure Modes and Effects Analysis (FMEA): Identify and assess process risk using the FMEA and leveraging this analysis for continuous improvement. 

• Use of Data Transformation in Analysis: Use of Box-Cox and other techniques to transform non-normal data for improved sensitivity of analysis 

• Introduction to Design of Experiments (DOE): An introduction to Design of Experiments (DOE) and factorial models. DOE terminology and concepts. Conducting a simple factorial DOE.