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Effective Process Management

"learning today to enrich & empower tomorrow"

Course Code


Course Category

Lean Thinking and Six Sigma Management

Course Modules

17 audio/video lectures

Course Duration

6 weeks

Course Material

3 slide per page workbooks

Course Overview

Sound business processes are core to the success of any organization and its capacity to build resilience. In fact, without effective processes, prospects for efficient resource management, sustained growth and overall opportunities for continuous improvement can easily be compromised. Mindful as well that outcomes are often the manifestation of processes, effective process management is unquestionably indispensable to business stability and improved opportunities for best management of economic and other systemic changes.

Effective Process Management is an essential Skills Development & Business Enrichment Course, that offers a great set of tools to quickly evaluate processes, especially from a risk perspective using process mapping, FMEA, error-proofing and visual management to adapt existing processes for the short term, while allowing more time to redesign processes over the long-term.

Effective Process Management

  • Learn how to leverage visual workplace principles, methods and techniques to enable a work environment to become self-ordering, self-explaining, self-regulating and self-improving

  • Be positioned to construct SIPOC diagrams to provide a high-level view of a process, process inputs, the process itself, and the key outputs required by customers

  • Learn how to construct spaghetti diagrams to identify opportunities for improvement in work cell/workplace design and layout.

Learning Objectives & Modules

Effective Process Management


This course, will among other things, equip you with skills to: 

  • understand and appreciate the history and principles of Lean, Six Sigma and the DMAIC approach to process variation

  • understand and implement tested process systems and controls 

  • appreciate process management as an important prerequisite to cost management,

  • drive improved functionality while harmonizing and controlling workflows 

  • identify opportunities for improvement in work cell/workplace design and layout 

  • plan and conduct "Gemba Walks" to better understand the customer experience, identify improvement opportunities and engage the front line team.


Module 1 - Introduction to Lean

Module 2 - Introduction to Six Sigma

Module 3 - Writing Effective Problem Statements

Module 4 - Introduction to Kaizen

Module 5 - Using A3 Report for Rapid Improvement

Module 6 - SIPOC Mapping

Module 7 - Understanding & Implementing 5S/6S

Module 8 - Implementing & Facilitating Lean "Huddles"

Module 9 - Visual Workplace

Module 10 - Standard Work

Module 11 - Mapping the Process

Module 12 - Spaghetti Diagrams

Module 13 - Gemba (Waste) Walks

Module 14 - Failure Modes & Effects Analysis

Module 15 - Error-Proofing/Misktake-proofing

Module 16 - Controlling the process

Module 17 - Assessing the Process Capability

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Learning Today to Enrich & Empower Tomorrow!

Upskill and excel today

"successful people and organizations are those who commit to continuous learning as the platform for continuous improvement. They understand that knowledge acquired yesterday may not be relevant for tomorrow and with relentless passion "learn today to enrich and empower tomorrow" ~ JDaCB

Effective Process Management

COURSE DATES: 1 May to 15 June 2024

REGISTER BY: 29 April 2024

Effective Process Management is a great course for managers, technical and supervisory staff,  team members working in or responsible for quality control functions, business owners and professionsls who want to expand their overall process management skills, while leveraging a range of related techniques to improve operations and take their team’s performance to the next level.

Some key terms featuring in this learning experience include: 

process variation, eight wastes, root cause analysis, kaizen, continuous improvement, SIPOC, customer value, lean huddles, gemba walk, rapid improvement, process improvement, team dynamics, workplace dynamics, agile, lean management, workspace optimization

also included in this course:

  • downloadable excel tools and templates for immediate application of learnt principles for some modules

  • 17 self-paced modules

CERTIFICATE - Upon completion, participants will be awarded:

An Effective Process Manager Certificate of Completion

Enrollment & Payment


  • Registration and payment for this training course is a prerequisite to participation.

  • Upon payment, your registration will be processed within a maximum of one working day, after which you will receive notification by email with confirmation of registration and access codes to this course

  • In accordance with exchange requirements, billings are done in Barbados dollars which exchange at a rate of Barbados $2 to every US$1.

Corporate Training

To book this course for corporate training, click here

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