Navigating rough waters
Helping to build resilient organizations
Organizations functioning without reference to, and management of, operational deficiency gaps have a higher cost framework than similar sized organizations and are typically characterized by poor service and a reduction in customer retention rates. In short their level of competitiveness and ability to survive in the short term is significantly weakened.
Conversely, organizations focusing on operational excellence as a key component of strategy are better position to emerge as high performing businesses and benefit from better usage of organizational resources.
The Caribbean Center for Organizational Excellence has developed a comprehensive framework and essential tools aimed at positioning organizations to optimize resources and developmental capacity