Professional Development & Business Enrichment Course

Course L00-EPM

Effective Process Management

4 Week Self-Paced Online Course 

Course Overview 


It is highly unlikely that many will disagree with the statement “Processes Matter”. In fact, all of what we do in life is built around processes. Of note however, when processes are poor or mediocre they can be the cause of prolong and very difficult challenges.

More than ever, businesses, charitable organizations, clubs and a myriad of other institutions are being challenged to relook the way they have managed in the past. How they do this….how they do that. In fact, wasteful processes which characterized organizations in the past, if left unchecked, can very well be the basis of their quick demise.


Effective Process Management is an essential Professional Development & Business Enrichment Course that offers a great set of tools to quickly evaluate processes, especially from a risk perspective using process mapping, FMEA, error-proofing and visual management to adapt existing processes for the short term, while allowing more time to redesign processes over the long-term.

This course, among other things will enable you to:

  • understand and implement tested process systems and controls

  • accomplish high levels of productive success and the achievement strategic targets

  • appreciate process management as an important prerequisite to cost management,

  • realize improved functionality, harmonization and control of workflows in your tasks and business in general....and so much more  

This Certification program is specifically designed for business owners, professionals, supervisory staff and managers who want to expand their overall process effectiveness and efficiency while leveraging “voice of the process” to take their team’s performance to the next level.

Objectives & Learning Outcomes

Learn how to:

  • construct spaghetti diagrams

  • identify opportunities for improvement in work cell/workplace design and layout.

  • plan and conduct "Gemba Walks" to better understand the customer experience, identify improvement opportunities and engage the front line team.

  • apply error-proofing, (Poka Yoke), to improve processes and reduce risk.

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Understand and appreciate the history and principles of Lean, Six Sigma and the DMAIC approach to process variation

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Understand the concept of Kaizen rapid improvement and how to plan and execute successful Kaizen events.

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Understand and be positioned to implement 5S/6S workplace environment strategies.


Be able to identify and assess process risk using the FMEA and leveraging this analysis for continuous improvement.

Learn how to use the A3 Report for rapid improvement projects

Be positioned to construct SIPOC diagrams to provide a high-level view of a process, incorporating key information about suppliers, process inputs, the process itself, and the key outputs required by customers

Learn how to leverage visual workplace principles, methods and techniques to enable a work environment to become self-ordering, self-explaining, self-regulating and self-improving.

Learn how to map a process using process flow mapping tools and techniques

  • 17 Course Modules

  • audio/visual power point lectures for all 17 modules

  • excel tools and templates

  • downloadable 3 slide per page workbook 


Time Commitment


Minimum 5.5 Hours per week or maximum 1 hour per day  

Financial Report

Enrollment & Payment 

Effective Process Management 


  • Registration and payment for this training course is a prerequisite to access and participation.  

  • Registration and electronic invoicing is by way of the below gold button. 

  • Upon payment, your registration will be processed within a maximum of two working days, after which you will receive notification by email with confirmation of registration and access codes to this course.

  • Access to this course is for a period of one month from the date of notification by email. Requests for extensions beyond the completion date will be required in writing.

  • Queries can be directed to


US$242.75 | Bds$485.50 

Learning Today to Enrich & Empower Tomorrow!

The Caribbean Center for Organizational Excellence Inc

Telephone: (246) 262-1414

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