Modern Workspace

Professional Development & Business Enrichment Course


Course Code: L00-EPM

Course Overview 

4 Week self-paced online course | 17 modules

At the core of every organization are a series of processes, or the way things are done. In fact, it is impossible to function without processes. The concept of process is consequently vital to organizational management and particularly so as outcomes are a manifestation of processes. Furthermore, wasteful processes which characterized functions and organizations in the past, if left unchecked, can very well be the basis for compromise or rapid demise.

Developing the skills to define, analyze, monitor ad engage in continuous process improvements, as a measure for driving improved performance and accomplishing meaningful outcomes is therefore of unquestionable importance. 

Effective Process Management is an essential Professional Development & Business Enrichment Course, that offers a great set of tools to quickly evaluate processes, especially from a risk perspective using process mapping, FMEA, error-proofing and visual management to adapt existing processes for the short term, while allowing more time to redesign processes over the long-term.

Objectives & Learning Outcomes

This course, among other things will equip you with skills to:

  • understand and implement tested process systems and controls

  • accomplish high levels of productive success and the achievement of strategic targets

  • appreciate process management as an important prerequisite to cost management,

  • drive improved functionality, harmonization and control of workflows in your tasks and business in general

  • construct spaghetti diagrams

  • identify opportunities for improvement in work cell/workplace design and layout.

  • plan and conduct "Gemba Walks" to better understand the customer experience, identify improvement opportunities and engage the front line team.

Effective Process Management is a great course for business owners, professionals, supervisory staff and managers who want to expand their overall process effectiveness skills, while leveraging techniques such as “voice of the process” to take their team’s performance to the next level.

School of Lean Thinking & Management Pag

Effective Process  Management

A Lean Management Level 2 Course 

Learn how to leverage visual workplace principles, methods and techniques to enable a work environment to become self-ordering, self-explaining, self-regulating and self-improving.

Be positioned to construct SIPOC diagrams to provide a high-level view of a process, incorporating key information about suppliers, process inputs, the process itself, and the key outputs required by customers

Learn how to map a process using process flow mapping tools and techniques

Learning Mode
audio/video power point lectures

Learning Period
self-paced over a 4 week period  

Session Times 
recommend 1 hour a day 


3 slide per page workbook

...also included in this course are downloadable excel tools and templates for immediate application of learnt principles for some modules


Upon completion, participants will be awarded an Effective Process Manager Certificate of Completion 


Enrollment & Payment 

Queries can be directed to


  • Registration and payment for this training course is a prerequisite to participation.  

  • Upon payment, your registration will be processed within a maximum of one working day, after which you will receive notification by email with confirmation of registration and access codes to this course.

  • Access to this course is for a period of two weeks from the date of notification. Requests for extensions beyond the completion date will be required in writing.

Learning Today to Enrich & Empower Tomorrow!