Professional Development & Business Enrichment Course


Course Code: L00-EPM

Course Overview 

4 Week self-paced online course | 17 modules

We are in a very dynamic era and more than ever, we are being compelled to relook how we have managed in the past and importantly, how we use resources in the future to get maximum results.

In fact, wasteful processes which characterized functions and organizations in the past, if left unchecked, can very well be the basis for compromise or rapid demise.

Effective Process Management is an essential Professional Development & Business Enrichment Course that offers a great set of tools to quickly evaluate processes, especially from a risk perspective using process mapping, FMEA, error-proofing and visual management to adapt existing processes for the short term, while allowing more time to redesign processes over the long-term.

Objectives & Learning Outcomes

This course, among other things will enable you to:

  • understand and implement tested process systems and controls

  • accomplish high levels of productive success and the achievement of strategic targets

  • appreciate process management as an important prerequisite to cost management,

  • realize improved functionality, harmonization and control of workflows in your tasks and business in general

  • construct spaghetti diagrams

  • identify opportunities for improvement in work cell/workplace design and layout.

  • plan and conduct "Gemba Walks" to better understand the customer experience, identify improvement opportunities and engage the front line team.

Effective Process Management is specifically designed for business owners, professionals, supervisory staff and managers who want to expand their overall process effectiveness and efficiency while leveraging “voice of the process” to take their team’s performance to the next level.

School of Lean Thinking & Management Pag

Effective Process  Management

A Lean Management Level 2 Course 

Learn how to leverage visual workplace principles, methods and techniques to enable a work environment to become self-ordering, self-explaining, self-regulating and self-improving.

Be positioned to construct SIPOC diagrams to provide a high-level view of a process, incorporating key information about suppliers, process inputs, the process itself, and the key outputs required by customers

Learn how to map a process using process flow mapping tools and techniques

  • Course Modules


    Your EPM Lean 2 Course includes:

    • Introduction to Lean Thinking:  The history and five principles of Lean, defining value, the eight wastes, "Flow" and Value Streams and Kaizen rapid improvement.


    • ​Introduction to Six Sigma:  The history of Six Sigma, the DMAIC approach, process variation and Y = f(x), DPMO, the "Hidden Factory" and the Critical to (CT) Tree.


    • Error-Proofing/Mistake-proofing: Learn how to apply error-proofing, (Poka Yoke), to improve processes and reduce risk.

    • Controlling the Process: Introduction to statistical process control (SPC) and using "voice of the process" and control plans to manage and improve your processes.

    • Assessing Process Capability: Capturing and assessing the voice of the customer. Understanding process tolerance versus specifications. Determining process capability.

    • Mapping the Process: Learn how to map a process using process flow mapping tools and techniques.

    ....and a range of other modules 

....also included in this course are 

  • audio/video power point lectures for all 17 modules

  • downloadable excel tools and templates for immediate application of learnt principles for some modules

  • downloadable 3 slide per page workbook

Enrollment & Payment

Effective Process Management


  • Registration and payment for this training course is a prerequisite to access and participation.  

  • Registration and electronic invoicing is by way of the below gold button. 

  • Upon payment, your registration will be processed within a maximum of one working day, after which you will receive notification by email with confirmation of registration and access codes to this course.

  • Access to this course is for a period of one month from the date of notification. Requests for extensions beyond the completion date will be required in writing.

  • Queries can be directed to

Learning Today to Enrich & Empower Tomorrow!

The Caribbean Center for Organizational Excellence Inc

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